Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, email receive. File size: 55972 Kb
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LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with the website owner, customer support or sales agents. Application helps in recognizing customer needs, monitoring web traffic and providing help with canned answers. It is a solution for companies willing to improve their communication with customers. File size: 7441 Kb
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Help Desk designed to be operated via your web browser. Use it on the Internet, an Intranet or even run it locally on a stand-alone machine. Can be installed on any web server running a Microsoft Windows 95/98/NT/2000/2003/XP/Vista operating system. It can be accessed from any machine running a Javascript enabled web browser. Features:-Operator and end-user access. Automatic escalation. Email notification. Full Audit trail. etc. File size: 2304 Kb
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Easy to use helpdesk software,sensibly priced to suit all businesses. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions. Extensive reports supplied. Scalable - supports Access, Oracle and Sql Server. Complete control over data presentation including conditional formatting, export to html, print preview, drag and drop grouping. File size: 5183 Kb
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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA. File size: 6923 Kb
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Universal FAQ Manager is knowledge base software, customer support software, online support software, or technical support software. Specifically called FAQ Management Software, quality releases such as Universal FAQ Manager 2008 save businesses time and money while delivering higher levels of customer satisfaction. Worth it? Return on investments often are 1,000%. Any business today must get customer service right or will not be around tomorrow. File size: 1012 Kb
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MediaHeal for Removable Disks recovers files from damaged Iomega ZIP/Jazz/Clik! cartridges, LS-240 diskettes and other magneto-optical media. MediaHeal for Removable Disks scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. File size: 1310 Kb
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MediaHeal for Diskettes retrieves files from corrupted floppy disks. MediaHeal for Diskettes scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. MediaHeal for Diskettes supports all kinds of floppy disks. Restores the complete folders tree structure including subfolders and files within. MediaHeal for Diskettes supports long and localized file names. File size: 1190 Kb
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MediaHeal for Flash retrieves files from corrupted flash cards. MediaHeal for Flash scans corrupted file system and saves the recovered files and folders into a folder on a safe drive. Restored are all types of flash cards, including pen drives, CF I/II, MMS, SD, xD, MemorySticks and many others. File size: 1282 Kb
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Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required. File size: 258 Kb
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